How to Cancel NordVPN and Get a Reimbursement (Refund)

NordVPN is one of the most popular VPN services in the world, known for its strong security features, user-friendly interface, and reliable server network. But there might come a time when you’re no longer in need of it—maybe you’ve found a better alternative or simply don’t require VPN services any longer. Whatever your reason, it’s good to know that canceling NordVPN and getting a refund is not only possible but also fairly straightforward—especially if you’re still within their 30-day money-back guarantee period.

Understanding NordVPN’s Refund Policy

Before jumping into cancellation, it’s important to understand the refund criteria. NordVPN offers a 30-day money-back guarantee on all first-time purchases made through their official website. This means you can try the service risk-free and get your money back if it doesn’t meet your expectations.

However, purchases made through third-party vendors (like Apple App Store or Amazon) are subject to their own refund policies, so keep that in mind before you start the cancellation process.

Step-by-Step Guide to Cancel Your NordVPN Subscription

To cancel your subscription and request a refund from NordVPN, follow these steps:

Log into your NordVPN account:
Go to the Nord Account Dashboard and log in with your credentials.
Cancel the automatic payment:
Navigate to the “Billing” section and turn off auto-renewal for your subscription. This stops further charges to your account.
Contact customer support:
NordVPN doesn’t offer an automated refund option, so you’ll need to reach out to their customer support. You can use:
- Live Chat: Available 24/7 and the fastest method
- Email: support@nordvpn.com
Request your refund:
Politely state that you would like to cancel your subscription and request a refund. If you’re within the 30-day period, they will usually honor the request without much hassle.

What to Expect During the Refund Process

After you’ve made your request, the customer support representative may ask for a reason for your cancellation. It’s totally up to you whether you want to explain, but be aware that they may try to persuade you to stay by offering solutions to your issues.

Once your refund is approved, the money typically arrives in your account within 5 to 10 business days, depending on your payment method and banking institution. You may receive a confirmation email once the refund has been processed.

Important Notes

Canceling a subscription doesn’t automatically trigger a refund—you must explicitly ask customer support for it.
If you purchased via Google Play or Apple App Store, you need to request the refund through those platforms instead. NordVPN cannot issue refunds for those purchases directly.
After 30 days, refunds are generally not granted unless under exceptional circumstances. Still, it may be worth contacting support to explain your case.

Alternatives to Consider Before Canceling

If you’re thinking of canceling because you’re unhappy with NordVPN’s features or speed, it might be worth trying a few troubleshooting methods or exploring different server locations before deciding. Sometimes, simple adjustments can significantly improve performance.

That said, if you’ve made up your mind, make sure to cancel before the 30-day window ends. After that period, the company has no obligation to offer a refund, and recurring charges may apply.

Conclusion

Canceling your NordVPN subscription and requesting a refund is a hassle-free process as long as you’re within the defined 30-day period. Whether you’re switching to another service or just cutting down on subscriptions, it’s always a good idea to stay informed about return policies and procedures.

Keep in mind that while NordVPN may not have worked for you, they are generally open to user feedback and strive to improve their offerings. If you ever decide to come back in the future, their setup and support are still some of the best in the VPN market.

Jonathan Dough